Need Help With Your Rates?
We understand rates can be a burden. Here is everything you need to know about payment options, concessions, disputes, and getting support.
Emergency Rates Support - Refly Australia
Specialist assistance for rate disputes, freezes, and hardship applications. Get expert help today.
Support Options Available
Payment Plans
Spread your rates over regular, manageable payments throughout the year
- Set up direct debit arrangements
- Weekly, fortnightly, or monthly options
- No interest on approved payment plans
- Flexible start dates available
Pensioner Concessions
Eligible pensioners can receive significant discounts on council rates
- Up to 20% discount on general rates
- Queensland Pensioner Rate Subsidy
- Automatic renewal for most concessions
- Additional state government rebates may apply
Hardship Assistance
Financial hardship programs for those experiencing difficult circumstances
- Temporary rate deferral options
- Interest waiver in genuine hardship cases
- Confidential assessment process
- Referral to support services if needed
Rate Disputes
Challenge your rates if you believe there has been an error or unfair assessment
- Formal objection process available
- Request a property revaluation
- Appeal to the Land Court if needed
- 60-day window to lodge objections
How to Dispute Your Rates
Review Your Notice
Carefully check your rates notice for errors in property details, valuation, or charges applied.
Contact Council First
Call 1300 308 461 to discuss your concerns. Many issues can be resolved informally.
Lodge Formal Objection
If unresolved, submit a written objection within 60 days of receiving your notice.
Await Decision
Council must respond within 60 days. You can appeal to the Land Court if unsatisfied.
Frequently Asked Questions
Can I freeze my rates if I am experiencing hardship?
Yes, Council offers rate deferral programs for genuine financial hardship. Contact the rates team to discuss your situation confidentially. They can arrange temporary payment suspensions or reduced payment plans while you get back on your feet.
How do I object to my land valuation?
You have 60 days from receiving your valuation notice to lodge an objection with the Valuer-General. Objections must be in writing and explain why you believe the valuation is incorrect. You can also request a conference with the valuer to discuss your concerns.
What happens if I cannot pay my rates?
Contact Council immediately - they want to help. Options include payment plans, hardship deferral, and interest waivers in some cases. Ignoring rates notices can lead to additional fees, legal action, and ultimately, sale of the property.
Are there any discounts available?
Yes! Pensioners can receive up to 20% off general rates. Prompt payment discounts may also apply. Some properties qualify for rural or primary production concessions. Always check what you may be eligible for.
How often are property valuations done?
The Valuer-General typically revalues properties every 3-4 years. Mareeba Shire was last revalued in 2024. Valuations are based on land value only, not improvements (buildings).
Need Additional Support?
If you are experiencing financial hardship beyond rates, there are community services that can help with food, utilities, and other essentials.